Orders
How do I track my order?
After shipment, use the tracking number in your Shipping Confirmation email. You may also check the latest carrier updates at 17TRACK. Tracking may require 1–2 business days to begin displaying movement.
Can I modify or cancel after it has been placed?
Custom-made orders: You may cancel free of charge within 12 hours after placing the order. For measurement or specification corrections, contact info@diycurtain.com immediately; we will make reasonable efforts to update the order during this period. After 12 hours, cancellation is not available. Changes may not be possible, and any approved change may require additional material or production charges.
Paid in-stock orders: You may cancel for a full refund before shipment. After shipment, an eligible paid non-custom item may be returned under our 30-day return terms.
Free fabric samples: Free samples may be canceled before shipment but are not eligible for a 30-day change-of-mind return.
What payment methods do you accept?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express,Discover,JCB,Diners Club), Apple Pay,Google Pay.
Shipping
What shipping options do you offer, and how much does shipping cost?
For eligible United States delivery addresses, Standard Shipping (Sea Freight) costs USD $5.99 for a merchandise subtotal below USD $199 and is free for a merchandise subtotal of USD $199 or more. Express Shipping (Air Freight) costs USD $29.90 regardless of order value.
Free shipping applies only to Standard Shipping. The threshold is calculated after discounts and before taxes and shipping charges. These rates apply only to the United States.
Do you ship internationally?
We currently offer delivery to eligible U.S. addresses only. Online checkout does not support delivery to other countries. For destinations outside the United States, please email info@diycurtain.com before ordering; shipping availability is not guaranteed.
Where do orders ship from and how long does delivery take?
Orders are dispatched from Shanghai, China. Order processing time (including production): 1–8 business days.
Estimated United States transit times are 20–35 business days for Standard Shipping (Sea Freight) and 12–20 business days for Express Shipping (Air Freight). Estimated total delivery time is 21–43 business days for Standard Shipping and 13–28 business days for Express Shipping. Carrier or customs delays may extend these estimates.
Returns
What is your return policy?
Paid, non-custom in-stock products: Eligible items may be returned within 30 days after delivery if they are unused, uninstalled, complete, and in their original packaging. The customer pays non-defective return shipping. The original outbound shipping charge is not refundable, and we do not charge a restocking fee.
Custom-made products: These products are not eligible for change-of-mind returns after the 12-hour cancellation period because they are made to the customer’s measurements and selected specifications.
Free fabric samples: Free samples have no refundable merchandise value and are not eligible for 30-day change-of-mind returns.
Verified quality issues: Contact us within 30 days after delivery. For a paid product with verified shipping damage, a manufacturing defect, an incorrect item, or an error attributable to us, the customer may choose either a replacement or a full refund of the amount paid for the affected product.
How do I start a return?
Email info@diycurtain.com within the applicable return or claim period. Include the order number, a description of the issue, and clear photos or videos when the product is damaged, defective, or incorrect.
Authorized returns are accepted by mail only. We will provide the correct return address and instructions after reviewing the request. For a non-defective return, the customer pays return shipping. For a verified defect, shipping damage, or our fulfillment error, Diycurtain covers the approved return shipping cost.
Do not send a product back before receiving return instructions.
When can I expect my refund?
We generally review a complete return or quality claim within 2–5 business days. For an approved return or refund, we initiate the refund within 3–5 business days after approval or, when a return is required, after the returned product is received and inspected.
The refund is issued to the original payment method. Banks and payment providers generally require an additional 3–10 business days to post the funds.
