Returns, Refunds and Cancellations

This policy explains cancellations, returns, replacements, and refunds for purchases made through www.diycurtain.com.

Please contact info@diycurtain.com before returning any product. Returns are accepted by mail only after authorization. Products sent without return instructions may not be accepted.

Order Cancellation

Custom-Order Cancellation

Custom-made orders may be canceled free of charge within 12 hours after the order is placed. 

After the 12-hour period has ended, the order can no longer be canceled or modified because materials may be prepared or cut according to the customer’s confirmed measurements and specifications.

Paid In-Stock Products

A paid in-stock order may be canceled for a full refund before it has shipped. Once the order has shipped, it can no longer be canceled. Return eligibility after shipment depends on the product category and the conditions below.

• Cut-to-Length Fabric: Fabric purchased separately by the yard is cut specifically to the quantity ordered. Once the fabric has been cut, it cannot be returned or exchanged for change-of-mind or other non-quality-related reasons. If the fabric has a confirmed quality defect, contact info@diycurtain.com within 30 days after delivery. The claim will be reviewed under the Damaged, Defective, or Incorrect Products section below.
• Custom Curtain Rods: Curtain rods made or cut to a customer’s selected specifications are considered custom products and are subject to our custom-product return policy. They are not eligible for change-of-mind returns.
• Non-Custom Curtain Rods and Standard Accessories: Eligible paid, non-custom in-stock products, including curtain rods, curtain rings, tools, and other standard accessories, may be returned within 30 days after delivery if all of the following conditions are met:

• The product is unused, uninstalled, unaltered, and in resalable condition.
• The original packaging, tags, manuals, accessories, and components are complete.
• The return request is submitted to info@diycurtain.com within 30 days after delivery.
• The product is returned using the instructions and return address provided by us.

The customer is responsible for non-defective return shipping and for obtaining any desired tracking or insurance. The original outbound shipping charge is not refundable for a non-defective return. We do not charge a restocking fee.

Custom-Made Product Returns

Custom-made products are produced according to customer-selected measurements and specifications. They are not eligible for change-of-mind returns or exchanges after the 12-hour cancellation period. Non-returnable circumstances include:

• Incorrect measurements provided by the customer.
• Incorrect colors, styles, linings, controls, or other options selected by the customer.
• Minor color differences caused by screens, photography, or room lighting.
• Reasonable variations between fabric production batches.
• Normal wear, fading, or aging.
• Incorrect installation, misuse, unauthorized repair, alteration, or modification.

Free Fabric Samples

Free fabric samples may be canceled before shipment. Because they are provided free of charge and have no refundable merchandise value, they are not eligible for return or exchange. If a free sample is damaged in transit or we send the wrong sample, contact us within 30 days after delivery and we will provide a replacement at no additional charge.

Damaged, Defective, or Incorrect Products

If a paid product is damaged in transit, has a verified manufacturing defect, is incorrectly manufactured, or is materially inconsistent with the specifications confirmed in the order, contact us within 30 days after delivery.

Please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product, packaging, measurements, and affected area, as applicable.

After the issue is verified, the customer may choose either:

• A replacement made to the specifications of the original confirmed order, unless another arrangement is agreed in writing; or
• A full refund of the amount paid for the affected product, issued to the original payment method.

If a return is required for a verified manufacturing defect, shipping damage, or an error attributable to us, Diycurtain will provide return instructions and cover the approved return shipping cost. Do not return the product until we confirm whether a return is necessary.

Return Method and Address

Authorized returns are accepted by mail only. We do not accept in-store returns. After a return is authorized, the customer must ship the product within 7 business days using the instructions provided, unless a different timeframe is agreed in writing. The correct return address and, where applicable, a prepaid return label or approved shipping instructions will be provided by email after the request is reviewed.

Review and Refund Timing

We generally review a complete return or quality claim within 2–5 business days after receiving all required information.

For an approved non-defective return, we will initiate the refund within 3–5 business days after the returned product is received and inspected.

For an approved quality claim that does not require a return, we will initiate the refund within 3–5 business days after approval.

Refunds are issued to the original payment method. After we initiate a refund, banks, card issuers, and payment providers generally require an additional 3–10 business days to post the funds to the customer’s account.

Measurement or Specification Corrections

If you identify an error in a measurement or selected specification during the 12-hour cancellation period, contact info@diycurtain.com immediately. We will make reasonable efforts to update the order. After the 12-hour period, changes may not be possible and any approved change may require additional material or production charges.

Packages Lost in Transit

If tracking information indicates that a shipment may have been lost in transit, contact info@diycurtain.com within 60 days after shipment. After the carrier investigation confirms the loss, the customer may choose either a replacement shipment at no additional charge or a full refund of the amount paid for the affected product.

This provision does not apply when carrier records confirm delivery to the address provided at checkout. If you believe a delivered package is missing, contact us promptly so that we can assist with the carrier investigation.