Shipping policy

We use third-party international logistics providers and parcel carriers selected according to the destination, service level, package size, and available carrier routes. The carrier name and tracking number will be provided after shipment.

United States Shipping Methods and Rates

The following rates apply only to eligible delivery addresses in the United States that are available at checkout.

Standard Shipping (Sea Freight)

• Merchandise subtotal below USD $199: USD $5.99
• Merchandise subtotal of USD $199 or more: Free Standard Shipping

Express Shipping (Air Freight)

Express Shipping is available for a flat rate of USD $29.90, regardless of the order value.

Free shipping applies only to Standard Shipping. The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes and shipping charges.

International Shipping Outside the United States

We currently offer delivery to eligible addresses in the United States only. Online checkout does not support delivery to destinations outside the United States. The rates and free Standard Shipping threshold above apply only to eligible U.S. orders.

For other destinations, or to confirm service to Alaska, Hawaii, U.S. territories, or APO/FPO addresses, please contact info@diycurtain.com before ordering. An inquiry does not guarantee shipping availability.

Order Processing Time

Processing time begins after the order is successfully placed and payment is confirmed.

• Products marked “Ships within 24 hours” are generally dispatched within 1 business day.
• Order processing time (including production): 1–8 business days.

Estimated Transit and Total Delivery Time

Estimated delivery time consists of processing time plus shipping transit time.

These estimates are not guaranteed delivery dates. Customs inspections, carrier capacity, severe weather, remote-area service, public holidays, or other circumstances outside our reasonable control may cause additional delay. If a material delay is identified, we will provide available tracking information and assist with the carrier inquiry.

Order Confirmation

After an order is successfully placed, an Order Confirmation email will be sent to the email address provided at checkout. It will include a summary of the purchase and the shipping and billing information submitted with the order.

Please review the order details promptly. Custom-made orders may be canceled free of charge within 12 hours after the order is placed, as described in our Refund Policy.

Shipping Confirmation and Tracking

After an order leaves our facility, we will send a Shipping Confirmation email containing the shipped items, carrier information, tracking number, and a tracking link. Carrier tracking may require 1–2 business days to begin displaying movement.

Orders containing multiple products may be divided into separate shipments. Each package will receive its own Shipping Confirmation and tracking number.

You may also check tracking information at 17TRACK.

Address Accuracy and Delivery

Customers are responsible for providing a complete and accurate delivery address. Contact info@diycurtain.com as soon as possible if an address correction is required. We cannot guarantee that an address can be changed after shipment.

Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility unless the address error was caused by us.

Customs Duties and Import Taxes

United States Orders

United States orders are shipped under our prepaid-duty arrangement. Applicable customs duties and import taxes covered by this arrangement are included in the amount paid at checkout, and customers should not normally be required to pay an additional import charge on delivery.

International Orders Outside the United States

Delivery outside the United States is not currently available through online checkout. If you inquire about another destination, shipping availability and any applicable shipping charges, duties, and import taxes must be confirmed before ordering. The U.S. prepaid-duty arrangement does not automatically apply to other destinations.

If a carrier or customs authority requests an unexpected payment that appears inconsistent with the checkout disclosure, contact info@diycurtain.com before making the payment so that we can review the charge.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, contact info@diycurtain.com within 60 days after shipment. After the carrier investigation confirms the loss, the customer may choose either a replacement shipment at no additional charge or a full refund of the amount paid for the affected product.

If carrier records show delivery but the package cannot be located, contact us promptly so that we can assist with the carrier investigation.

Contact

Email: info@diycurtain.com

Company: Shanghai Betamans International Trading Co., Ltd.