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FAQs

Do I need an electrician for installation?

Installation requirements depend on the motor and power option selected. Rechargeable or plug-in configurations may be suitable for DIY installation when the supplied instructions and applicable local requirements are followed. Hardwired installations should be completed by a qualified electrician where required.

How long does the battery last?

Battery life varies by motor model, battery capacity, product size and weight, frequency of use, wireless settings and environmental conditions. Refer to the specifications and charging instructions provided for the selected motor.

Can I still use them if the Wi-Fi goes down?

Operation without Wi-Fi depends on the motor and accessories selected. Some configurations may be operated with a compatible remote or wall control without an internet connection, while app, automation or voice features may require Wi-Fi, a hub or another compatible service.

Is the motor strong enough for heavy drapes?

Motor capacity varies by model and depends on the product dimensions and total moving weight. Select only a motor option offered for your configured product, and contact us before ordering an unusually large or heavy window treatment.